Patterson Training Course Portfolio

Institute of Leadership and Management Courses - ILM

ILM Team Leading and Management

Level 2 Award in Team Leading
Level 2 Certificate in Team Leading
Level 3 Award in First Line Management
Level 3 Certificate in First Line Management
Level 3 Diploma in First Line Management
Level 4 Award in Management
Level 5 Award in Management
Level 5 Certificate in Management
Level 5 Diploma in Management
Level 5 Award in Personal Professional Development
Level 6 Award in Management
Level 7 Award in Executive Management
Level 7 Certificate in Executive Management
Level 7 Diploma in Executive Management
Level 7 Award in Strategic Leadership
Level 7 Certificate in Strategic Leadership
Level 7 Diploma in Strategic Leadership
Level 7 Diploma in Executive Management & Strategic Leadership

ILM Endorsed and Development Awards

Development Award
Team Member Development Award

ILM Enterprise and Starting Your Business

Level 2 Certificate in Exploring Enterprise
Level 2 Certificate in Preparing for Enterprise
Level 2 Award in Introduction to Business Improvement
Level 3 Introductory Certificate in Starting Your Business
Level 3 Certificate in Starting Your Business

ILM Leadership

Level 3 Award in Leadership
Level 3 Certificate in Leadership
Level 5 Award in Leadership
Level 5 Certificate in Leadership

ILM Coaching and Mentoring

Level 3 Certificate in Coaching for Team Leaders and First Line Managers
Level 5 Diploma in Management Coaching and Mentoring
Level 7 Diploma in Leadership Mentoring and Executive Coaching

National Vocational Courses – NVQ’s

A1 – NVQ Assessor Award (OCR)
NVQ Customer Service Level 2 (OCR)
NVQ Customer Service Level 3 (OCR)
NVQ Distributive Operations Level 1 (OCR)
NVQ Distribution & Warehousing Operations Level 2 (OCR)
NVQ Distribution & Warehousing Operations Level 3 (OCR)
NVQ Learning and Development Level 3 (OCR)
NVQ Learning and Development Level 4 (OCR)
NVQ Management Level 3 (OCR)
NVQ Management Level 4 (OCR)
NVQ Retail Operations Level 2 (OCR)
NVQ Retail Operations Level 3 (OCR)
NVQ Sport & Recreation Level 2 (OCR)
NVQ Sport & Recreation Level 3 (OCR)
V1 – NVQ Internal Verifier Award (OCR)

Miscellaneous

CSR – Construction Skills Register
Health and Safety Consultancy Service
Construction Health and Safety Plans, Method Statements
Risk Assessments
Full Range of IT Courses

Soft Skills

Achieving Objectives through Time Management
Analysing and Interpreting Statistics to Inform Management Decisions
Analysing and Presenting Data to Inform Management Decisions
Becoming and Effective Leader
Briefing the Work Team
Building the Team
Business Improvement Techniques
Coaching and Training your Work Team
Communicating One-to-One at Work
Communicating with People Outside the Work Team
Communication in Management
Conducting Operations Research
Conducting Work Analysis
Dealing With Change in the Workplace
Dealing with the Customer Lawfully
Developing Management Skills
Developing the Manager as a Critical Thinker
Developing the Reflective Manager
Developing the Work Team
Developing Yourself and Others
Developing Yourself as a Team Leader
Diversity in the Workplace
Effective Meetings for Managers
Enterprise Awareness
Fulfilling Customer Requirements
Give Briefings and make Presentations in the Workplace
Induction and Coaching in the Workplace
Influencing Others at Work
Introduction to Leadership
Leading Innovation and Change
Leading Teams
Leading the Work Team Lawfully
Leading your Work Team
Maintaining a Healthy and Safe Work Environment
Making a Financial Case
Making Professional Presentations
Managing a Healthy and Safe Environment
Managing Conflict in the Workplace
Managing Creativity and Innovation in the Workplace
Managing Customer Relations
Managing Customer Service
Managing Facilities
Managing for Efficiency and Effectiveness
Managing Health and Safety at Work
Managing Improvement
Managing Individual Development
Managing Information
Managing Marketing
Managing Meetings
Managing Performance
Managing Projects
Managing Projects in the Organisation
Managing Recruitment
Managing Resources
Managing Stress and Conflict in the Organisation
Managing Stress in the Workplace
Managing the Efficient Use of Equipment
Managing the Efficient Use of Materials
Managing the Employment Relationship
Managing Yourself
Marketing for Managers
Motivating the Work Team to Perform
Motivating to Perform in the Workplace
Obtaining Information for Effective Management
Organising and Delegating
Planning and Monitoring Work
Planning Change in the Workplace
Planning to Work Efficiently
Providing Quality to Customers
Recruitment, Selecting and Inducting New Staff in the Workplace
Solving Problems and Making Decisions
Understanding Change in the Workplace
Understanding Culture and Ethics in Organisations
Understanding Financial Management
Understanding Organisational Culture and Ethics
Understanding Organisations in their Context
Understanding the Management Role
Understanding the Organisational Environment
Understanding Workplace Information Systems
Understanding the Communication Process in the Workplace
Using Information to Solve Problems
Using Resources Efficiently in the Workplace
Working with Costs and Budgets
Workplace Communication
Workplace Information Systems
Writing for Business