At CLS we will IMPROVE your business through increased CUSTOMER SATISFACTION

CLS provides an easy to use independent forum, through which your customers can easily express their opinions about your service

A COMPLAINT or expression of dissatisfaction will be managed professionally by CLS to improve your customer relations and provide you with a unique opportunity to....

• find out how your customers feel about your service.
• help amend your business to suit your customers.
• reduce risk of damage to your reputation.
• restore confidence in you.
• locate weakness within your workforce.
• Offer 1st Rate Service
• motivate your staff (through compliments and awareness of signs)
  

The CLS Service

Telephone Answering
- Answered by Call Professionals
- Courteous manner to make complainant feel respected
- extract all relevant details of complaint 

Reports
- let you know immediately all details of complaint (by email or fax)

Follow Up Letter
- Professional
- Official letter of acknowledgement
- Lets complainant know they are being taken seriously
- That little bit extra.

Unhappy customers wrongly suffer in silence or tell their friends and family of the bad service they received.
Stop this and use CLS to your advantage